Terms Of Service

Please read the following terms of service agreement carefully. Accessing or using our website, product or services, you hereby agree to be bound by these terms and conditions and all terms incorporated herein by reference. It is your responsibility, the user, customer or prospective customer to read the terms of conditions before proceeding to use this site. By subscribing to our email lists, phone calls, text massagers, notifications, data rates may apply. Reply YES, STOP or UNSUBSCRIBE to op -in or op-out. Please allow time for the system to process your request.

Refund And Return

Due to the nature of our products and services there will be no refund, return or exchange under any circumstance. ALL SALES ARE FINAL.

Cancelations

Why Did my order get canceled? We cancel orders when the customer’s Billing Address and Shipping Address are different. To protect us, we have to cancel the order. 

Shipping Policy

We’re not responsible for lost or stolen packages once the product reaches USPS. For any damages and delivery issues please contact the shipping company. ALL packages must have our signature for delivery, please examine your package before signing for it.  You will receive a tracking number, due to Covid-19 times are subject to change. 

Ready to Ship Wigs & Bundles: 7-10 Business Days to Processing and shipping.

Custom Wigs Services: 7-21 Business Days to Processing and shipping.

International Order

You may incur additional charges via international custom charging policy. You are responsible for these charges, Proud Hair USA shipping cost covers only the importation of your order into your country.